Privacy Policy

1. What stays on your Mac

Your boards, files, conversations, board version history, and settings are saved on your Mac. We do not send them to our servers.

2. What we collect

Account: email address, display name, how you signed in (Google, Apple, and so on), and your account ID.

Plan and usage: your plan and subscription status; Folto AI usage (when, which model, how much, and the cost); credit balance and history. We do not store the text of your requests or the AI’s responses.

Payments: Stripe handles payments. We receive your Stripe customer ID, subscription status, and billing records — never your card number.

Reports and messages: when you choose to send them, the app and macOS versions, crash logs, recent app logs, what you wrote, and a reply address. You can see the contents before sending.

Update checks: checking for new versions makes ordinary requests to our website (including your IP address).

3. What is sent to AI

When you use Folto AI, your request and the file contents the AI reads to answer it are sent through our server to Anthropic. Our server relays them without storing them and records only usage.

You can exclude files you don’t want the AI to read. Anthropic states that it does not train its models on data received through its API (subject to Anthropic’s terms).

Information sent to tools you connect yourself, such as Claude Code and Codex, is governed by their providers’ policies.

4. How we use it

To sign you in, manage your plan and usage, take payments, provide Folto AI, investigate and fix problems, reply to you, prevent abuse, and send important notices. We do not use it for advertising, and we do not sell it.

5. Service providers

To run the Service, we entrust information to Google (Firebase: accounts, database, and servers), Anthropic (AI), Stripe (payments), and Cloudflare (DNS). They may process it outside Japan, mainly in the United States.

Except as required by law, we do not share your information with anyone else without your consent.

6. Retention

We keep account and usage records while your account exists. When you delete your account, we delete your plan, usage, and credit records and your sign-in account.

We keep only an unreadable mark (a hash) derived from your email address to show that a trial was used, so the same person can’t take the trial twice.

Billing records remain with Stripe as required by tax and accounting laws. Reports and messages are kept as long as needed to handle them.

7. Your choices

You can delete your account at any time in Settings › Account. To ask for access to, correction of, or a stop to the use of your information, contact us.

8. Contact

Questions about this policy: support@folto.jp.

We will post changes to this policy on this page and announce important changes in the Service.