Terms of Service

1. The Service

The Service is the Folto app for Mac, together with Folto AI, accounts, and billing. It is run by Folto, a sole proprietorship in Japan ("we").

Your boards, files, and conversations are saved on your Mac. We do not store them on our servers.

2. Accounts

To use Folto AI, paid plans, or credits, you sign in with Google, Apple, or an email link and create an account.

Your account is for you only. You may not transfer or lend it. Keep your sign-in methods secure.

You can delete your account at any time in Settings › Account.

3. Plans and fees

Plans are Free, Connect, Plus, and Pro. Details and prices are on the pricing page (https://folto.jp/en/pricing). Prices exclude tax; any tax that applies in your country or region is shown at checkout.

Paid plans renew monthly. You pay for the first month when you subscribe, then on each renewal date.

When you upgrade, the new plan starts right away and the difference for the rest of the period is prorated. When you downgrade, the new plan starts on the next renewal date.

The 14-day free trial of Plus is limited to one per person (per email address). No payment method is needed, and you return to Free automatically when it ends.

Payments are processed by Stripe, Inc. We never receive your card number.

4. Credits

On Plus and Pro, you can buy prepaid credits to keep using Folto AI after your usage allowance runs out. Credits expire 6 months after purchase.

Credits can be used only within the Service. They cannot be exchanged for cash or transferred.

If you turn on auto-reload, credits are bought automatically with your saved payment method when your balance falls below the amount you set. You can also set a monthly cap.

5. Cancellation and refunds

You can cancel a paid plan at any time in Settings › Plan & Billing › Cancel Plan. You keep your plan until the end of the period you paid for, then move to Free.

Because the Service is digital, fees and credits already paid are not refunded, except where required by law or where you could not use the Service because of our fault. We do not give prorated refunds for canceling mid-period or deleting your account.

If you have a question about a charge — for example, a duplicate charge — contact us at support@folto.jp and we will look into it.

6. Folto AI

Folto AI uses AI models from Anthropic. AI output can be wrong. Review changes to code, file writes, and commands before you allow them.

Your requests to the AI, and the file contents attached to them, are sent to Anthropic to produce a response. See the Privacy Policy for details.

Usage allowances and how many tasks can run at once depend on your plan. We may limit extreme usage to protect the Service.

7. Other tools

You can connect tools you use under your own agreements, such as Claude Code and Codex. Their use is governed by their providers’ terms and fees.

8. Prohibited use

Do not break the law, infringe others’ rights, disrupt the Service or other users, abuse the Service (for example, obtaining usage, trials, or payments by improper means), or access or reverse-engineer the Service without permission.

If we find such use, we may suspend or delete the account without prior notice.

9. Intellectual property

You keep the rights to what you make with the Service, including boards, files, and AI output.

The software, name, and logo of the Service belong to us or their rightful owners. Bundled open-source software is provided under its own licenses (Settings › About in the app).

10. Warranty and liability

We do not guarantee that the Service is error-free or uninterrupted. Protect important data with Git or backups.

Except in cases of our intent or gross negligence, our liability for damages is limited to the fees you paid in the 12 months before the month the damage occurred. This does not apply where such a limit is not permitted by law, including Japan’s Consumer Contract Act.

11. Changes and termination

We may change the Service, its prices, or these terms. We will announce important changes in advance in the Service or on our website. Before a price increase, we will notify you ahead of your next renewal date.

If we end the Service, we will give at least 30 days’ notice.

12. Governing law

These terms are governed by the laws of Japan. The district court with jurisdiction over our place of business has exclusive jurisdiction in the first instance.